Refund policy
90-DAY MONEY-BACK GUARANTEE: Try Theraspine at home for 90 days from the day it arrives. Not right for you, for any reason? Return it for a full refund of what you paid for the device. Used is fine; no original packaging needed.
HOW TO RETURN: Email Hello@theraspine.us with your order number within 90 days of delivery. We reply within 24 hours with the return address (not the sender address on the package). Return shipping would be paid by you
REFUND: Within 5 business days of the device reaching us, to your original payment method.
DAMAGED OR NOT WORKING ON ARRIVAL: Email a photo within 14 days of delivery. We send a replacement or refund you. No return needed.
LOST IN TRANSIT: No tracking movement for 7 days? We reship or refund in full.
CANCELLATIONS: Email us before your order ships for a full refund.